FAQ

Q: WHEN WILL YOU SHIP MY ITEM(S)?

All items are subject to a handling period before they are dispatched. 90% of our products are made to order as we do not stock any handmade items on the shelf. Please allow 5-7 days for your item to be made and be ready for shipping. We will notify you by email with a tracking number when your items have been shipped.


Q: WHEN WILL I RECEIVE MY ITEM(S)?

T-shirts, pants and other apparel items are custom made to order and should be received within 14-21 business days from your order date. This may be a little longer for international delivery.
For other specialty and giveaway items, please allow up to 21-28 business days of delivery time as they may be shipping from other countries. 


Q: WHERE ARE MY ITEM(S) COMING FROM?

Although our fulfillment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.


Q: WILL MY ITEM(S) BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries. 


Q: HOW DO I CARE FOR MY ITEM(S)?

Jewelry - Avoid water and remove jewelry when playing sports or swimming. 


Q: I HAVE MORE QUESTIONS

If you have any other questions, please contact us immediately via email at: support@medfamous.com